Terms and Conditions

We strive to make our services as professional as we ourselves are. It is a demanding and sometimes tricky environment under which we work, but here we come with our honesty, and accuracy.


What's New

We constantly keep on updating our website. Please click here to send us your immediate question(s), if any or email info@jewelinessafariservices.com

Special Offer Continues...

The season never ends for our ongoing best-seller Guaranteed Weekly Scheduled Departure – Uganda Delight. This program is based on 4x4 land cruiser transport. Please click here to ask for our special price.

Current News

Uganda visas now online …

Travel to Uganda will be much easier.  Applications can be filled at: visas.immigration.go.ug

Uganda & Rwanda are a unique destination, which jointly offers Mountain Gorillas, besides chimpanzee, baboons, hippos, crocodile, elephants, lions, leopard, and hundreds of bird species.

Recent Events

Gorilla Permits in Uganda are US$ 600.00 per person. Low Season (April, May & November) incentive rate for Uganda Gorilla Permit is US$ 350.00 per person.

However, anytime of the year Rwanda Gorilla Permit still remains at $750.00 per person. It has just been announced by RDB on May 06th 2017 that Rwanda Gorilla Permits shall henceforth cost US$ 1,500.00 per person. We do not have any further details at the moment. We will issue further updates as more details emerge.

In both countries, children under 15 years of age are not allowed on gorilla treks.

Terms and Conditions

Payment //..

Registration and booking for all our programs require a deposit of 30% at the time you book. The balance of the cost of your trip is to be paid earlier than 45 days prior to your arrival date in the low season; March through June, November to December 15th, and earlier than 60 days prior to your arrival date in the high season; December 15th through February and July through October. Payment in full is required when bookings are made within 45 days of arrival. 

Cancellation and no show fee //..

Cancellations received by Jewelines Safari Services, Limited 45 days prior to departure date are subject to no cancellation fee. Cancellation received less than 45 days prior to departure will be subject to the following cancellation fees:

  • 45 – 30 days 25% of the tour cost
  • 29 – 15 days 50% of the tour cost
  • 14 – 0 days 100% of the tour cost

NB:: Please note that there is a minimal non-refundable administration fee for handling all the safari programs. This fee is 10% of the deposit. 

Baggage Limit //..

The tour rate includes the transport and handling of ONE piece of luggage per person not exceeding a total of 38 pounds. Baggage is restricted to 1 standard size bag, about 1 foot x 0.75 foot x 1.5 feet while on safari due to space (on the aircraft and/or) in the van and road conditions. Most hotels have left luggage lockers for excess baggage. 

Insurance //..

It is a condition of booking that one has adequate travel insurance cover plan from home for the entire duration of ones stay while in East Africa. This plan should be designed to provide financial protection in a number of circumstances such as unforeseen medical circumstances that force you to cancel or interrupt your safari, loss of delayed luggage, medical assistance and hospitalization. 

Member of the Flying Doctors Service //..

Jewelines Safari Services, Limited is proud to announce to all our clients that upon booking any of our tours, you automatically become a member of the African Flying Doctors Service. This means that the Flying Doctors Service provide free evacuation and transfer flights from any part of the safari circuit to the best medical facilities in Kampala or in Nairobi. However, please note that this does not cater for transportation of expired persons, and clients pay direct for any hospitalization bills that many result. 

Liability //..

Jewelines Safari Services, Limited acts only as an agent of the passenger in all matters relating to tours and it accepts no responsibility for any personal illness, injury, death, accidents, delay, loss, damage or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including without limitations acts of negligence or breach of contract of any third party such as hotel, airline, who does supply any goods or services for the trip. Jewelines Safari Services, Limited will not be responsible for any losses or expenses due to delay or change in schedule, overbooking of accommodations, fault of any third party sickness, weather, strikes, acts of God or for any other cause beyond its control. All such losses or expenses are to be borne and paid for by the passenger. Ugandan and Rwanda laws govern the passengers carried in its own vehicle and all claims are subject to the jurisdiction of Ugandan / Rwandese courts. Whilst every care is taken the company will not be held responsible for loss or damage to baggage, personal effects or valuables or currencies. The company reserves the right to employ sub-contractors for all or part of the services.

Unused services //..

Refunds will not be made for any missed tour service or unused portion of the program. Adjustments will not be made for unused sight seeing trips or meals. It is understood and agreed that refunds will not be made to passengers who do not complete the tour for any reason whatsoever.

Alterations to tours //..

Jewelines Safari Services, Limited reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline or retain any person as a member of any tour any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control. 

Shopping //..

Your purchase decision(s) is very personal. You must use your best judgment when deciding whether an item is worth the price being asked. Be especially careful when buying tanzanite, golden articles, animal skins, rugs, large carvings to ship. Jewelines Safari Services, Limited cannot be responsible for any purchases you make. It is only our duty and goal to identify and recommend to you shopping opportunities which highlight unique articles / quality locally produced products with good value.

However, we not responsible for the goods you buy, for any damages, delays or problems you may encounter with shipping your purchase(s). Please do not buy, if you are not sure of the item or if you are not sure of the vendor. You will only have yourself to blame, if you are not satisfied with what you have bought. Please make up your unassisted mind!



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...classic East Africa journeys by modern means!